TERMS & CONDITIONS
Last Updated: June 2026
Welcome to Sydney Smart Locks. By accessing our website, purchasing products, or using our services, you agree to comply with and be bound by the following Terms & Conditions.
Definitions
- Company, We, Us, Our refers to Sydney Smart Locks.
- Customer, You, Your refers to any person purchasing products or services from us.
- Products refers to smart locks, accessories, security devices, and related items sold through our website.
- Services refers to installation, configuration, consultation, support, and maintenance services.
Acceptance of Terms
By accessing this website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.
If you do not agree with any part of these Terms, please discontinue use of our website and services.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Eligibility
You must be at least 18 years old and capable of entering into legally binding agreements to purchase products or services through our website.
Products and Services
We strive to ensure all product descriptions, specifications, images, and pricing are accurate.
- Product colors and appearances may vary slightly.
- Specifications may change without prior notice.
- Availability is subject to stock levels.
- We reserve the right to discontinue products at any time
Orders
Order Acceptance
All orders are subject to acceptance and stock availability.
We reserve the right to:
- Refuse any order.
- Cancel orders due to pricing errors.
- Cancel orders due to suspected fraud.
- Limit quantities purchased.
Order Confirmation
An order confirmation email does not constitute acceptance of an order. Acceptance occurs when your order is dispatched.
Pricing
All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
Additional charges may apply for:
- Shipping
- Installation
- Regional service areas
- Special requests
Payment
We accept approved payment methods displayed on our website.
Payments must be received in full before products are dispatched unless otherwise agreed.
We reserve the right to suspend or cancel orders if payment cannot be verified.
Shipping & Delivery
Delivery times are estimates only and may vary. Sydney Smart Locks is not responsible for delays caused by couriers, weather conditions, or circumstances beyond our control.
Installation Services
Installation services are subject to site suitability. Additional charges may apply for extra work required during installation.
Product Warranty
Products are covered by applicable manufacturer warranties. Warranty does not cover misuse, accidental damage, unauthorized modifications, or improper installation.
Returns & Refunds
Returns may be accepted within 14 days of delivery if the product is unused, in original packaging, and in resalable condition. Refunds and replacements are subject to Australian Consumer Law.
Limitation of Liability
Sydney Smart Locks shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. Liability is limited to the purchase price of the product or service.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Contact Us
For any questions regarding these Terms & Conditions, please contact us through our website or customer support team.