Refund & Return Policy
Last Updated: June 2026
At Sydney Smart Locks, we want you to be satisfied with your purchase. Please read our Refund & Return Policy below.
Returns
Products may be returned within 14 days of delivery if they are:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
Items that have been installed, damaged, modified, or used are not eligible for return.
Faulty or Damaged Products
If you receive a faulty, defective, or damaged product, please contact us as soon as possible with details and photos of the issue. We will assess the claim and provide a replacement, repair, or refund where applicable.
Refunds
Once your returned item has been inspected and approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.
Non-Refundable Items
The following items are generally non-refundable:
- Installed products
- Custom or special-order items
- Clearance or sale items (unless faulty)
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.
Contact Us
For any return or refund enquiries, please contact Sydney Smart Locks customer support with your order details and proof of purchase.
This policy does not affect your rights under Australian Consumer Law.